FAQ

• This Frequently Asked Questions (FAQ) page provides answers to the most common questions about shopping with THORVYN.

• If you cannot find the information you are looking for, our Customer Support team will be happy to assist you.

• You can contact us at contact@thorvyn.com.

We offer free standard shipping throughout the United Kingdom.

There are no additional shipping or handling fees charged at checkout.

Once your order has been dispatched, you will receive an email containing:

• Your tracking number.

• A tracking link.

Please allow up to 48 hours for tracking information to become available.

Yes.

Orders may be cancelled before processing begins.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel your order.

You may request a return within 30 days of receiving your order, provided the item remains:

• Unworn.

• Unused.

• Unwashed.

• In its original condition.

Please refer to our Return & Refund Policy for complete details.

Once your returned item has been received and approved, refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

We currently accept:

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Maestro

• UnionPay

• Apple Pay

• Google Pay

• Shop Pay

Available payment methods may vary depending on your device and location.

Yes.

All payments are securely processed through Shopify Payments using SSL encryption and industry-standard security protocols.

THORVYN does not store your complete payment card information.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• Clear photographs of the item.

• Photographs of the packaging where applicable.

• A brief description of the issue.

Our team will review your request and arrange an appropriate resolution.

At this time, THORVYN delivers exclusively within the United Kingdom.

Should international shipping become available, our Shipping Policy will be updated accordingly.

If your order has not yet entered processing, we may be able to update your delivery address.

Please contact our Customer Support team immediately after placing your order.

Once an order has been processed or dispatched, address changes may no longer be possible.

Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to courier operations, adverse weather conditions, customs inspections, or periods of exceptionally high demand.

If your order has not arrived after the estimated delivery period, please allow an additional three business days before contacting us.

You can contact our Customer Support team using the following details:

Email: contact@thorvyn.com

Phone: +44 20 3807 8051

Customer service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (UK Time)

Response time: Within 24 business hours.

Website name: THORVYN

Company name: THORVYN LTD

Company type: Private Company Limited by Shares

Registered office:

Pinnacle House Business Centre

Linlithgow Bridge Ground and First Floor

Linlithgow

United Kingdom EH49 7SF

Email: contact@thorvyn.com

Phone: +44 20 3807 8051