Privacy Policy

1. Important Information

• This Privacy Policy explains how THORVYN collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

• We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you interact with our website, we may collect the following information:

• Full name.

• Billing and delivery address.

• Email address.

• Telephone number.

• Payment information (processed securely through our payment providers).

• Order history.

• IP address.

• Device information.

• Browser type.

• Cookies and similar technologies.

• Website usage information.

We only collect information that is necessary to process your orders, improve our services, and provide a secure shopping experience.

3. How We Use Your Information

Your personal information may be used to:

• Process and fulfil your orders.

• Deliver your purchases.

• Provide customer support.

• Process payments securely.

• Send order confirmations and delivery updates.

• Respond to enquiries.

• Prevent fraudulent activity.

• Improve our website and customer experience.

• Comply with legal and regulatory obligations.

Where you have provided your consent, we may also send promotional emails and marketing communications. You may unsubscribe at any time.

4. Payment Information

For your security, THORVYN does not store your complete payment card details.

Payments are securely processed by trusted third-party payment providers using encrypted technology that complies with recognised industry security standards.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.

• Maintain your shopping cart.

• Analyse website traffic.

• Improve website performance.

• Personalise your shopping experience.

• Measure the effectiveness of advertising campaigns.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We only share your information where necessary to operate our business and fulfil your orders.

Your information may be shared with:

• Shopify.

• Payment providers.

• Shipping and delivery partners.

• Analytics providers.

• Marketing service providers.

• Fraud prevention services.

• Government authorities where required by law.

We never sell, rent, or trade your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

Although no online system can guarantee absolute security, we continually review and improve our security practices.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Process your orders.

• Provide customer support.

• Meet legal, accounting, and tax obligations.

• Resolve disputes.

• Enforce our legal agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Under applicable data protection legislation, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict certain processing activities.

• Object to the processing of your information.

• Request a copy of your personal data.

• Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact our customer support team.

10. Third-Party Services

Our website may include links to third-party websites or services.

THORVYN is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to remove such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

The most recent version will always be published on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email: contact@thorvyn.com

Phone: +44 20 3807 8051

Customer service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (UK Time)

Response time: Within 24 business hours.

14. Company Information

Website name: THORVYN

Company name: THORVYN LTD

Company type: Private Company Limited by Shares

Registered office:

Pinnacle House Business Centre
Linlithgow Bridge Ground and First Floor
Linlithgow
United Kingdom EH49 7SF

Email: contact@thorvyn.com

Phone: +44 20 3807 8051