Payment Policy

1. Important Information

• This Payment Policy explains the payment methods accepted by THORVYN and how payments are securely processed.

• All transactions are processed through Shopify Payments using encrypted technology to ensure a safe and secure checkout experience.

• By placing an order, you confirm that you are authorised to use the selected payment method.

2. Accepted Payment Methods

THORVYN accepts a range of secure payment methods available through Shopify Payments.

The payment methods currently accepted include:

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Maestro

• UnionPay

• Apple Pay

• Google Pay

• Shop Pay

The payment methods displayed during checkout may vary depending on your device, browser, location, and eligibility.

3. Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP).

If your bank account or payment method uses another currency, your financial institution may apply its own exchange rate and any applicable conversion fees.

THORVYN has no control over these charges.

4. Payment Security

Your payment security is extremely important to us.

All payments are securely processed through Shopify Payments, which uses SSL encryption and industry-standard security protocols to protect your personal and financial information.

THORVYN never stores your complete credit or debit card details.

Sensitive payment information is handled exclusively by certified payment providers in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

5. Payment Authorisation

All payments are subject to authorisation and verification by your card issuer or payment provider.

If payment authorisation cannot be obtained, your order may be delayed, declined, or cancelled.

THORVYN reserves the right to request additional verification where necessary to protect against fraudulent transactions.

6. Order Confirmation

Once your payment has been successfully authorised, you will receive an order confirmation email containing:

• Your order number.

• A summary of the purchased items.

• Your billing information.

• Your selected delivery method.

If you do not receive your confirmation email, please contact our Customer Support team.

7. Failed or Declined Payments

Payments may fail or be declined for several reasons, including:

• Incorrect payment details.

• Insufficient available funds.

• Expired payment card.

• Security checks performed by your bank.

• Payment provider restrictions.

• Temporary technical issues.

If your payment is unsuccessful, we recommend verifying your payment details or contacting your bank before attempting the transaction again.

8. Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect or incomplete billing details may delay payment verification and order processing.

THORVYN reserves the right to cancel any order where billing information cannot be successfully verified.

9. Fraud Prevention

To protect both our customers and our business, every order is automatically reviewed through fraud prevention systems.

Orders identified as potentially fraudulent may require additional verification before they are approved.

THORVYN reserves the right to refuse, suspend, or cancel any order where fraudulent activity is reasonably suspected.

10. Pricing and Taxes

All prices displayed on our website are final prices and include all applicable taxes, including UK Value Added Tax (VAT) where required by law.

There are no hidden charges or additional payment fees added during checkout for orders delivered within the United Kingdom.

The total displayed before payment is the final amount payable.

11. Refund Payments

Approved refunds are always issued to the original payment method used when placing the order.

Once approved, refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

12. Payment Disputes

If you believe a payment has been made in error or you notice an unauthorised transaction relating to your order, please contact our Customer Support team immediately.

We will investigate the matter promptly and work with our payment provider to resolve any genuine payment issues.

13. Contact Us

If you have any questions regarding payments or require assistance with your order, please contact us.

Email: contact@thorvyn.com

Phone: +44 20 3807 8051

Customer service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (UK Time)

Response time: Within 24 business hours.

14. Company Information

Website name: THORVYN

Company name: THORVYN LTD

Company type: Private Company Limited by Shares

Registered office:

Pinnacle House Business Centre
Linlithgow Bridge Ground and First Floor
Linlithgow
United Kingdom EH49 7SF

Email: contact@thorvyn.com

Phone: +44 20 3807 8051