Shipping Policy
1. Important Information
- Order cut-off time: 3:00 p.m. (UK Time)
- Order processing time: 1–3 business days
- Delivery time: 4–6 business days
- Shipping costs: Free delivery throughout the United Kingdom
- Taxes: All applicable taxes, including UK Value Added Tax (VAT) where applicable, are already included in the product prices.
2. Shipping Details
Orders placed before 3:00 p.m. (UK Time) will begin processing on the same business day whenever possible. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
Order processing takes 1 to 3 business days, followed by an estimated delivery time of 4 to 6 business days.
Once your order has been dispatched, you will receive a confirmation email containing your shipment details and tracking information.
3. Pricing, Taxes and VAT
All prices displayed on our website are final prices and include all applicable taxes, including UK Value Added Tax (VAT) where required by law.
There are no additional taxes, VAT charges, customs fees, or hidden costs added at checkout for orders delivered within the United Kingdom. The price displayed on the product page is the total amount payable.
4. Tracking Your Order
After placing your order, you will receive an email containing your tracking number and a tracking link to follow your delivery.
Please allow up to 48 hours after dispatch for tracking information to become active.
5. Shipping Costs
Delivery is free throughout the United Kingdom. No handling, shipping, or additional delivery fees are charged.
6. Delays in Delivery
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including public holidays, adverse weather conditions, customs inspections, courier disruptions, or periods of exceptionally high demand.
If your order has not arrived within the estimated delivery timeframe, please allow an additional three business days before contacting our customer support team.
7. Cancellations
If you wish to cancel your order, please contact contact@thorvyn.com as soon as possible.
Cancellation requests must be received before order processing begins. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
8. Defective or Damaged Items
If your package arrives damaged, defective, or you receive an incorrect item, please contact contact@thorvyn.com within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging (where applicable)
- A brief description of the issue
Our support team will review your request and provide an appropriate resolution as quickly as possible.
9. Company Information
Website name: THORVYN
Company name: THORVYN LTD
Company type: Private Company Limited by Shares
Registered office:
Pinnacle House Business Centre, Linlithgow Bridge Ground and First Floor, Linlithgow, United Kingdom EH49 7SF
Email: contact@thorvyn.com
Phone: +44 20 3807 8051
Customer service hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (UK Time)
Response time: Within 24 business hours