Returns & Refunds Policy
1. Important Information
• Return period: 30 days from the date of delivery.
• Refund processing: 5–10 business days after the returned item has been received and inspected.
• Return condition: Items must be unworn, unused, unwashed, and returned in their original condition with all original packaging and tags.
• Return shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return is required under applicable consumer protection laws.
• Refund method: Refunds are issued to the original payment method used for the purchase.
2. Return Eligibility
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
• Be unworn, unused, and unwashed.
• Be returned in its original condition.
• Include all original packaging, tags, and accessories where applicable.
• Show no signs of use, wear, alteration, or damage after delivery.
Items that do not meet these requirements may not be eligible for a refund.
3. How to Request a Return
To request a return, please contact our Customer Support team at contact@thorvyn.com.
Please include the following information:
• Your order number.
• The item(s) you wish to return.
• The reason for your return.
• Photographs, if your request relates to a damaged or incorrect item.
Once your request has been reviewed, we will provide detailed return instructions.
Please do not send any items back without first receiving confirmation from our support team.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are non-refundable unless the return results from an error on our part or where required by applicable law.
5. Exchanges
We currently do not offer direct exchanges.
If you require a different size or a different product, we recommend returning the eligible item for a refund and placing a new order through our website.
This allows us to process your request more efficiently and ensures product availability.
6. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return unless they are faulty, damaged, or supplied incorrectly.
Returns may also be refused if the item:
• Has been worn, washed, or altered.
• Shows signs of misuse or accidental damage.
• Is returned without its original packaging where reasonably required.
• Does not satisfy the eligibility requirements outlined in this policy.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact contact@thorvyn.com within 48 hours of delivery.
To help us resolve your request promptly, please provide:
• Your order number.
• Clear photographs of the item.
• Photographs of the packaging where applicable.
• A brief description of the issue.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, repair, or full refund where applicable.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless:
• The wrong item was supplied.
• The item arrived damaged.
• The item is defective.
• The return is required under applicable consumer protection legislation.
We recommend using a tracked shipping service when returning items, as THORVYN cannot be held responsible for parcels lost during return transit.
9. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes your statutory rights under the consumer protection laws of the United Kingdom.
Your legal rights remain unaffected.
10. Company Information
Website name: THORVYN
Company name: THORVYN LTD
Company type: Private Company Limited by Shares
Registered office:
Pinnacle House Business Centre
Linlithgow Bridge Ground and First Floor
Linlithgow
United Kingdom EH49 7SF
Email: contact@thorvyn.com
Phone: +44 20 3807 8051
Customer service hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (UK Time)
Response time: Within 24 business hours